General FAQs
Buyer's Guide & Warranty Information
- Why does my new Cubii product look like it's not charging?
- Register Your Cubii for Warranty
- My Cubii Is Sliding. What Can I Do?
- Will my health insurance plan help cover the cost of a Cubii purchase?
- What are the terms of the Warranty?
- Where are Cubii products manufactured?
Shipping, Returns, and Exchanges
- What is the return policy for Cubii ellipticals purchased as a holiday gift (for 2022)?
- I did not receive an order confirmation. How do I get one?
- How can I submit a return request?
- If I ordered multiple items, will they all ship in the same box?
- What is your exchange policy?
- What is your return policy? Should I keep my original packaging?