Note: Cubii is not responsible for the reimbursement of shipping costs for returns that were completed without our knowledge. Please follow the instructions below for returns:
If you are within your 30-day return period (effective from the date of delivery), and would like to initiate a return, you can receive a return label by locating your order tracking email or go to orders.cubii.com to locate your order information, and you can request a return label. If all the required information is correct, your return label will be generated.
You can also submit a return request by filling out this form, chatting in, or calling 844-282-4401. Please have the following information available. We will need it to process your return request:
- Where you purchased your Cubii
[Note: If purchased through a third-party retailer (i.e. QVC or TSC), please contact them directly regarding your return, as we will not be able to refund your order.]
- Order number
- Full name on the order
- Please confirm the address the Cubii return will be coming from
- Reason for return
- How many boxes did your order arrive in, so that we can send the correct amount of labels?
- The serial number for your Cubii
- Located underneath your unit or on one of the narrow sides of the original box it was shipped in.
- It will have this format: F3Ax-xxx(x)-xxxx(x).
- If you need help locating your serial number, please click here or view the pictures below:
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