What is your return policy? Should I keep my original packaging?

***Note: If you are still within your 30-day return period, please do not ship your Cubii merchandise back on your own.  Cubii is not responsible for the reimbursement of shipping costs incurred.  

For ellipticals purchased at Cubii.com, we offer a 30-day money back guarantee on products returned in their original packaging and remaining in operational condition. This means that you have 30-days (from the date of delivery) to contact us about returning the Cubii for a full refund if you find that it is not a good fit for you. We also cover the cost of return shipment within the 30-day period.

If you wish to submit a return request, please click here. Please include the following information:

  • The serial number for your Cubii:
    • Is located underneath your unit or on one of the narrow sides of the original box it was shipped in.
    • Will begin with the letter F, followed by a series of numbers and dashes. Examples are shown below:

    Please view the photos below:



    You can also watch this helpful tutorial video for assistance:


  • Order number
  • Shipping address (where the return shipment will be coming from)
  • Reason for return

We will then send you a prepaid return label.

**Please note: Free returns are not included on orders from Good Morning America, The View or the Kelly and Ryan show.**

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