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Cubii app dashboard is not updating. What can I do?

Some Cubii members have reported that their dashboard stats are not updating when they pedal. This page outlines potential solutions to the issue.

Please note that during offline mode (i.e. exercising when your Cubii is not connected to your phone), only Calories, Distance and Strides will be recorded. Active Minutes will not be recorded. Active Minutes are only recorded for exercise completed when the Cubii is connected to your phone via Bluetooth.

 

iOS

Note that the Cubii app is compatible with iPhone 5 or above running iOS 8 or later.

  1. Make sure you are connected to the Internet.
  2. Ensure your phone's Bluetooth is turned on under Settings.
  3. Make sure that your Cubii is not connected to any other mobile device such as a tablet or Android device that you, a colleague or a family member owns. If connected to another device, disconnect the Cubii and then reconnect with your own mobile device.
  4. After making sure that your Cubii is charged up, pedal to check if the dashboard stats change. 
  5. If none of the above steps solve the connection issue, please try the following:
    1. On Cubii device list, disconnect from Cubii manually.
    2. Delete Cubii app.
    3. Turn Bluetooth on and off.
    4. Hold phone home button & power key until phone shuts off.
    5. Hold phone power button until Apple shows and phone turns on.
    6. On iPhone Bluetooth settings, look for any unconnected devices listed like "accessory " or similar. If found, select and forget it.
    7. Install Cubii app.
    8. Pair Cubii app with Cubii device.
  6. If the above steps do not resolve the issue, please contact support@mycubii.com for further assistance. Please be sure to include the following:
    1. iPhone model (e.g. iPhone 6s)
    2. iOS version (e.g. 9.2.1)
    3. Cubii app version
    4. Date issue started
    5. Description of issue (including which stats are not updating)
    6. Screenshots (preferable)

 

Android

Note that the Cubii app is compatible with Android devices running Android OS 4.4 or above. Certain Android OS versions are known to have incompatibility issues with Bluetooth Low Energy (BLE) devices; these include Android 5.0.x (e.g. 5.0.1, 5.0.2, etc).

  1. Make sure you are connected to the Internet.
  2. Ensure your phone's Bluetooth is turned on under Settings.
  3. Make sure that your Cubii is not connected to any other mobile device such as a tablet or Android device that you, a colleague or a family member owns. If connected to another device, disconnect the Cubii and then reconnect with your own mobile device.
  4. Under Settings, make sure Locations is enabled.
  5. After making sure that your Cubii is charged up, pedal to check if the dashboard stats change. 
  6. If the above steps do not resolve the issue, please contact support@mycubii.com for further assistance. Please be sure to include the following:
    1. Android phone model (e.g. Samsung Galaxy S6)
    2. Android version (e.g. 5.0.1)
    3. Cubii app version
    4. Date issue started
    5. Description of issue (including which stats are not updating)
    6. Screenshots (preferable)

 

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