The micro USB port broke off my unit. What can I do?

Under normal conditions and proper usage, the Micro USB port should not break off.  If you find the Micro USB port broken, please contact support@mycubii.com with the following information so that we can assist you further.  Please be very specific so that we can offer a solution quickly.

  • Can you please send some photos, so that we can better diagnose?
  • How long have you been using the Cubii?
  • How did the issue occur?
  • Order number
  • Full name on the order 
  • Shipping address on order and current shipping address (if different)
  • What color is your Cubii?
  • The serial number for your Cubii can be found:

  • located underneath your unit or on one of the narrow sides of the original box it was shipped in.
  • Will begin with the letter F, followed by a series of numbers and dashes. Examples are shown below:

Please view the photos below:

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You can also watch this helpful tutorial video for assistance:

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