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My Cubii is making a loud noise. What can I do to fix?

Under normal condition, the Cubii is quiet. If you notice that your Cubii is making an abnormal noise, please follow the troubleshooting steps here

If you are still unable to resolve the issue, please contact support@mycubii.com with the following information. The more specific you can be, the faster we can offer a solution.

  1. Order ID
  2. Serial Number (located on packaging or under the Cubii unit)
  3. Explanation of the issue
    • How long have you been using the Cubii?
    • How recently did the noise issue start?
    • Where is the noise coming from? (e.g. inside/outside, front near the resistance dial, back near the crank arm)
    • At what interval is the noise being generated when you pedal?
  4. Video recording of the noise (preferable)
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