Follow

My Cubii is not turning on when I pedal.

If your Cubii is not turning on when you pedal, please follow the below steps:

  1. Plug your Cubii into the outlet using the provided adapter and charging cable. The battery LED should blink. Charge until the LED turns yellow or green; you can continue using the Cubii while charging.
  2. If the battery LED does not blink or the Cubii does not turn on, try charging your Cubii with another adapter and charging cable found with an Android phone or tablet.
  3. If the battery LED does not blink or the Cubii does not turn on, try charging your Cubii using a different outlet.
  4. If the above steps did not solve the issue, please contact support@mycubii.com for further assistance. Please provide the following information in the email.
    1. Order ID
    2. Serial Number (located on packaging or under the Cubii unit)
    3. Explanation of the issue
      •  Have you followed the troubleshooting steps #1 thru #3.
      • How long have you been using the Cubii?
      • Was this always an issue since the time you began using the Cubii?
    4. Video recording (preferable)
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk